Women Turtleneck Snowman ugly sweater with bulbs

We understand that sometimes, you may not be completely satisfied with your purchase. That's why we offer a 30-day return and refund policy, along with an extra 30-day warranty for all quality issues. The warranty and return period will begin from the date of purchase.

Return Policy

To qualify for a return or refund, please note the following requirements:

• Your return request must be submitted within 30 days from the date of order placement.
• The item must be unused and in its original packaging to qualify for a refund.
• Our customer service team must pre-authorize returns and refunds.
• If you placed the wrong order or changed your mind and want to return the product, you may bear the shipping cost. Please note that shipping costs are non-refundable. Additionally, if the return is requested more than 15 days after delivery, an extra 18% restocking fee will be charged.

Please note that products received by Giggling Getup in any of the conditions below may not qualify for return and will be rejected:

• Any product not purchased from Giggling Getup.
• Any return package that is paid on delivery.
• Any product that does not match the product that was originally purchased.
• Any product that is not authorized by the customer service team before returning.
• Any product that is returned without all the original accessories, including the box, manuals, parts, and all other items originally included with the product.

As soon as we have received and processed your return, we will initiate a refund within 3-5 business days to the original form of payment. Your bank may require additional time to post this transaction to your account.

Shipping & Delivery

We know you're excited and can't wait to receive your order! If you have any questions that aren't answered here, feel free to give us a call at (800) 781-3067, text us at (602) 922-9782, or email us at support@gigglinggetup.com for assistance.

Shipping Methods & Rates

Where is my package?

We understand it can be frustrating when you're unable to locate your package. Please follow the steps below to track down your delivery:

• Check your email or messenger (depending on how you completed the purchase) for a tracking number. It usually takes 24-48 hours for the system to update your tracking information after the shipment is prepared.
• If you have the tracking number, visit the carrier's website for the most up-to-date status of your package.
• If the tracking shows "Delivered" but you can't find your package, check common delivery spots such as your apartment office, locker, neighbors’ door, or other secure areas.

If you’ve followed the steps above but still can’t locate your package, please email us at support@gigglinggetup.com with your order number, and our friendly customer service team will be happy to assist you!